PRIVACY POLICY

Quad-Fi is an innovative lender taking a different approach to funding higher education by putting students first. Our flexible products and online tools provide faster, more responsive service than many traditional lenders. We know that our customers are tech savvy and prize efficiency. We want to help students save money on their loans, advance their careers after graduation and invest in their future. Quad-Fi is here to assist every step of the way.

This privacy policy (“Privacy Policy”) is meant to help you understand how Quad-Fi Inc. and its affiliates (“Quad-Fi”, “we”, “our” or “us”) collect, use, secure and disclose your personal information in connection with our services (“Services”), both online and offline. This Privacy Policy applies to personal information we collect from you and from third parties, including via our website (“Website”) when you create an account (“Account”) with us on the Website, and when you (“you”) provide us with information, whether or not you actually complete an application for a loan (“Loan”) from us or enter into a loan agreement (“Loan Agreement”).

By using the Website, creating an Account or applying for a Loan or otherwise providing us with personal information, you agree to the terms and conditions of this Privacy Policy and any updates we make. Our Terms of Use take precedence over any provision conflicting with our Privacy Policy. This is our complete Privacy Policy, and supersedes all earlier versions.

UPDATING OUR PRIVACY POLICY

We may modify and revise this Privacy Policy from time to time. You should regularly review this page for the latest information on our privacy practices. If we make any material changes to this Privacy Policy, we will notify you of such changes by posting them on the Website or to your Account, or by sending you an email or other notification. You understand and acknowledge that we may change or amend this Privacy Policy from time to time. If you do not agree to this Privacy Policy in its entirety, you must not use the Website, create an Account or apply for a Loan.

COLLECTION AND USE OF INFORMATION

When you access our Services, when you create, modify and use your Account, and when you submit or modify your customer information or application to be a borrower (“Borrower”) or for a Loan, we collect information that is personally identifiable information about you, within the meaning of the applicable privacy laws of Canada (“Personal Information”).

The Personal Information you supply to us may include:

     your name, mailing address, permanent address, email address, telephone number and other contact details;

     your date of birth, your Social Insurance Number, student loan account numbers, educational information, including your grades, courses and academic record, and employment information;

     data regarding your income, assets and existing student loans and other debts; and

     your banking information to enable automatic payments and transfers.

We will use Personal Information in order to determine your eligibility for a Loan, what terms the Loan will have, and in the administration of the Loan. In particular, Personal Information will be used to:

     research your credit history, including obtaining credit reports about you from credit agencies;

     verify your educational information and employment history;

     assign you a credit grade based on your credit history, educational information, financial circumstances and other factors;

     enable our financial service providers to implement automatic payments and fund transfers;

     implement collection activities if required; and

     maintain communications with you concerning your status as a Borrower, or your Loan Agreement or Loan.

We may supplement the Personal Information you submit to us with information from third-party sources. For example, in an effort to protect the integrity of your account and if permitted under applicable law, we may supplement your Personal Information with address standardization data to verify that the address you have entered is valid and to protect you against identity theft.

The credit information we collect from consumer reports includes, but is not limited to:

     information about open and closed credit accounts, including the date opened, the date closed (if applicable), the latest reported monthly balance and monthly payment;

     information about credit inquiries;

     information about late payments and collection actions occurring on open and closed credit accounts;

     information regarding public records of bankruptcy, judgments, tax liens, and other payment statuses;

     the credit score produced by the credit reporting agency providing the report; and

     information about your transaction history, assets, and account balances.

We will use financial data aggregators to verify Personal Information that you provide to us and collect information about your financial history. This information includes, but is not limited to:

     your name, address, email address and telephone number;

     your banking information; and

     your transaction history.

The educational information we will collect from you includes, but is not limited to:

     the schools you will be attending, are attending or have attended;

     the classes you will be taking, are taking or have taken;

     dates you will be enrolled, are enrolled or were enrolled;

     your grades;

     other information in your academic records, such as academic discipline; and

     the degrees or diplomas you have received.

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive communications from us, please follow the Opt Out procedure described in this Privacy Policy below.

We also collect other information (that is not personally identifiable or confidential in nature) in order to improve our Services and for marketing or promotional purposes.

We will retain your Personal Information for as long as your Account with Quad-Fi is active or as needed to provide you with Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

CORRECTING INFORMATION MAINTAINED BY THE CREDIT REPORTING AGENCIES

Information related to your creditworthiness is maintained by the credit reporting agencies. If you find that there is an error or you want to dispute the information found in your credit report, please contact the credit reporting agencies.

                         Trans Union of Canada:

                                   3115 Harvester Road

                                   Suite 201

                                   Burlington, ON L7N 3N8

                                   Website: https://www.transunion.ca/assistance/credit-report-disputes

                         Equifax Canada:

                                   5700 Yonge Street

                                   North York, ON M2M 4G8

                                   Website: https://www.consumer.equifax.ca/personal/dispute-credit-report/

INFORMATION COLLECTED USING COOKIES

We use cookies and other web beacons to understand how you use the Website and our Services so that we can operate more effectively for you in the future. We may hire third parties to assist us in better understanding the users of the Website and our Services to improve our product offerings. You can set your browser to warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you turn the cookies function off in your browser, some of the elements of the Website may not function properly.

WEBSITE USE AND LOGGING DATA

We collect information about your computer or mobile device that you use to access the Website to improve and evaluate your use of the Website and our Services. We may gather data such as your browser type, operating system, loading or exiting of web pages, and the Internet Protocol (IP) address of your computer or mobile device.

CONTACTING US BY TELEPHONE

If you communicate with us by telephone, we may monitor or record the call to maintain the integrity of your account, reduce fraud, provide effective and timely service and to improve Quad-Fi’s products.

ACCESS TO INFORMATION

You can access and modify the Personal Information about you associated with your Account by visiting the Website and following instructions with respect to safeguarding and updating Personal Information, or by contacting us through the information on our Contact Us page.

SHARING INFORMATION

We work with third party service providers to operate the Website and provide our Services. Personal Information is shared with our service providers only to the extent necessary for them to perform their respective functions. Our service providers are required to keep your Personal Information private and secure, and not to disclose or use your Personal Information for any other purpose.

We may share your information, including Personal Information, with credit reporting agencies pursuant to our contractual agreements with these credit reporting agencies. The credit reporting agencies may share your information with third parties. The credit reporting agencies that we may share your information, including Personal Information, with include, but are not limited to, Trans Union of Canada, Inc. and Equifax Canada Inc.

We may share aggregated information and non-identifying information with third parties to obtain financing from prospective lenders and investors and for industry analysis, demographic profiling, and other purposes.

TRANSFER OF INFORMATION

The information that we collect from our users, including Personal Information, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are part of a transaction such as a merger, acquisition or asset sale, your Personal Information may be disclosed or transferred to the third-party in connection with the transaction.

LEGAL AND COMPLIANCE

We reserve the right to disclose any information collected by us to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary: (i) to satisfy or comply with any applicable law, regulation or legal process or to respond to lawful requests; (ii) to protect our property, rights and safety and the rights, property and safety of third parties or the public in general; and (iii) to prevent or stop activity we consider to be illegal or unethical.

INFORMATION WE DISCLOSE WITH YOUR CONSENT OR AT YOUR REQUEST

We will share your Personal Information with third-party sites or platforms if you have expressly requested that we do so.

SECURITY

Quad-Fi maintains an appropriate security program to protect information we collect from you, including Personal Information, from unauthorized access, use or disclosure.

LINKS TO OTHER WEBSITES

The Website may offer links to websites of partners or other external websites. These external websites are not subject to this Privacy Policy and we have no control over the content or policies of these websites. Please carefully review the policies on these websites before providing them any personal information.

LESS CORRESPONDENCE

As a part of our Services, we will try to keep you updated on new and promotional Services and those of our partners that we think will be of interest to you. If you wish to receive fewer promotional emails, newsletter notifications, or other communications from us, please follow the unsubscribe instructions provided in many of the communications. For example, you can opt out of promotional emails, newsletter notifications or other publications. However, you cannot opt out of certain communications regarding your Account, Loan Agreement or Loan.

INTERNATIONAL INFORMATION

Your Personal Information may be transferred to, and maintained on, computers located outside of your province, state, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside Canada and choose to provide your Personal Information to us, we may transfer your Personal Information to Canada and process it there. Your consent to this Privacy Policy followed by your submission of any Personal Information constitutes your agreement to that transfer.

MISCELLANEOUS TERMS

When you contact us with a comment, question or complaint, you may be asked for information that we need to help us answer your question or respond to your comment or complaint. We may retain this information to assist you in the future and to improve our Services.

Please also review our Terms of Use which, among other matters, establish the use, disclaimers, and limitations of liability governing the use of the Website.

CONTACTING US

Please contact our Privacy Officer if:

     you have any questions or comments about this Privacy Policy;

     you wish to access, update, and/or correct inaccuracies in your Personal Information; or

     you otherwise have a question or complaint about the manner in which we or our service providers treat your Personal Information.

You may contact our Privacy Officer directly at:

Privacy Officer, Quad-Fi Inc.
151 Yonge St
Toronto, ON
Canada M5C 2W7
1-866-782-3340
Email: info@quadfi.com

 

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